Telephone-based selling

In-company standard courses:

27 Secrets of Winning Customers by Telephone
An introduction to sales and customer service techniques in a fast moving dynamic session

Telesales – All you need to know
Revealing the essentials of productive and consistent sales-, lead- and appointment generation over the phone

Advanced Telesales
Persuasive techniques that work to help those experienced in using the telephone to sell more and do so more consistently

Contact and Information Management Essentials
The importance and practicalities of gathering and organising prospect and customer data and maximising its value.

Essential customer service on the telephone
An introduction to the basics of call handling looking at voice, speech style, systems, influencing techniques and empathy.

Advanced customer service on the telephone
Taking basic customer service skills to the next level looking, details of body language, an introduction to NLP and turning difficult customers into lambs.

Open courses:

Advanced Telesales

Selling on the Telephone

Advanced Sales Skills