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Selling on the Telephone
All you need to know
Why attend?
Delegates will come away with proven systems to help increase the amount of business generated by telesales or telemarketing. Even the most reluctant salesperson will gain confidence and knowledge whether to make calls themselves or to retain someone to do it for them
Who should attend?
New recruits to telesales
Staff that are new to sales
Secretaries and PAs
Customer service staff
Managers in a client-facing role
What will they learn?
Why people buy
Secrets to creating a good first impression
Better planning and preparation for calls
Classic strategies to reach the decision-maker
Turn more enquiries into sales
Structuring the call
Listening and active listening
7 steps to handling all objections
Types and leverage of questions
Dealing with the fear of calling
Matching features to benefits
Voice and presentation
Commissioning outsource telemarketing companies
Measurement and improvement systems
Very beneficial, having no basic sales training and not coming from a sales related background it was great.
Claire, ASC Telecom
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