Customer service skills

In-company standard courses:

Essential customer service on the telephone
An introduction to the basics of call handling looking at voice, speech style, systems, influencing techniques and empathy.

Advanced customer service on the telephone
Taking basic customer service skills to the next level looking, details of body language, an introduction to NLP and turning difficult customers into lambs.

Essential customer service skills (face to face)
A course tailored to retail and front-of-house staff who need to know how to make the most profit from customers and turn situations to their advantage.