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Advanced Telesales
The secrets of winning customers over the phone
Why attend?
Many staff get into comfortable habits on the phone and stop pushing themselves. All salespeople that use the phone can constantly improve and this event shows the secrets and strategies of experience telemarketers and telemarketing managers.
Who should attend?
Field sales people
Telesales operatives looking to improve their results
Customer service representatives moving into sales
What will they learn?
Non-verbal ways of persuasion
The critical first 7 seconds
Persistence pays: how to stay with the chase with aggravating
Motivating yourself to attain the bigger goals
Alternative methods of obtaining the order
Projecting your personality
Smoothing the performance curve
Sophisticated technique for getting to the decision maker
Handling the gatekeepers
Qualifying the appointment: reducing no-shows
Using voicemail to your advantage
Negotiating the win-win
Pareto principle to maximise efficiency
It was really good! It taught me a lot and helped with my phone technique and how to approach cold calling - excellent all round!
Andy S, 1st Choice Recruitment
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