Junior customer service looking to enhance their skills
Managers seeking to understand advancedcustomers service principles
Companies looking to standardise senior customer-facing staff approaches
What they will learn
Controlling the call
Assertiveness techniques
Turning difficult customers into ambassadors
Don’t take it personally
Sharing information and techniques with the team
Controlling the voice
Command of the call
Empathy/Sympathy issues
Neuro Linguistic Programming techniques
Customer meta-types
Sophisticated questioning techniques
Self-motivation
Spotting opportunities for your company
Follow-up systems for issues
Legal rights
To find out the price of this course or to get more details telephone 0870 710 2233 or contact us here
