Experienced sales people looking for new techniques
Sales people finding it difficult to get to a close
Novice salespeople in independent businesses
Business owners looking to improve their sales
Telesales operatives getting too many knock-backs
Receptionist looking to keep away salesmen
What they will learn
The seven step process to handling all objections
How to respond to:
if he is interested, he’ll call you
you are too expensive
we have a preferred supplier
put information in the post
how can you justify that price
we don’t need it now
call back in a month
we only deal with established companies
I’m too busy
We have a no-names policy
Turning objections into sales
Learning from customer service
Applying company policies
How to be firm but not rude
Timing: letting the prospect talk but for how long
Bringing in your colleagues
Questioning techniques to manage the conversation
Keeping perspective of the magnitude of an objection
Objections as buying cues
To find out the price of this course or to get more details telephone 0870 710 2233 or contact us here
